Quick Tips

We suggest that you always hover to the event page of our website for details.  For online purchase, click “Buy Online” button and you will be redirected to the official Booking System.  Online purchase accepts debit and credit card. In the event you are using a debit card to make payment, but please ensure you have already authorized online transaction and have sufficient limit.

We advise you to only buy tickets from official ticket retailers. Tickets unlawfully resold or attempted to be resold often break the terms and conditions stated by the venue or promoter which will result in your tickets being void. Please avoid buying off anyone offering a quick sale of concert or event tickets through social media. You might not be aware of this until you turn up at the concert venue, only to be told that your ticket is invalid, or your seat has already been taken by another ticket holder.

Before purchasing tickets, it is your responsibility to carefully review your seat location, event, and performance date etc.

No cancellation, changes or refunds for ticket once purchased except pursuant to conditions under event cancellation, postponement or special case. Any booking cancellation, changes or refunds will be based on management decision.

You may be able to get away with last minute ticket shopping for some shows, but for the most part, it’s best to buy ahead as to minimize your panic on the day of the show.

Most of our shows allow selection of ticket types and section only but not individual seat. The ticketing system will automatically select the “Next Bet Available Seat” upon time of purchase. The system will generally pick the joining seats for you.

However, the system may generate split seats when there are not enough adjacent/joining seats available to accommodate the requested number of tickets. This can occur if there are limited seats remaining or if the desired number of tickets exceeds the available adjacent seats in a particular section. In such cases, the system will allocate the available seats in the closest proximity to each other, resulting in split seats. Therefore,please carefully check on the seat number before you check out your cart.

You are advised to observe our announcements on our website or you may subscribe to our e-newsletter to receive the latest event updates.

In general, infants aged 2 or below are not allowed into the concert venue. Child must be of 95cm height and below to be eligible for child ticket (without a seat), while child at height above 95cm must purchase tickets according to price scale. For safety reasons, the organiser reserves the right to limit the total number of child tickets issued. This term may vary depending on the concert venue.

Child tickets are priced at RM50 without seat and tickets are available for purchase only on show day at the venue.

Generally, spectators are not allowed to bring in (a) potentially dangerous items such as a pointed umbrella, selfie stick, helmet etc. that could potentially hurt you or another concert-goer (b) illegal items like weapons and drugs (c) Distraction Items like laser pens, bullhorns, noisemakers. Recording devices, cigarettes, vapes and alcohol are also prohibited into the concert venue. Be sure to leave your fancy or professional cameras (with external flash), tripods, drones and techy stuffs such as computer tablet at home too.

Nevertheless, different venues/shows have different rules on what you can bring in and it is important to do your research in advance.  We advise you to check on event website and social media beforehand to confirm what items are permitted.

And to minimize lost or damaged items, it’s best to keep your most beloved items locked safely in the car. Crowds can get pretty rowdy and it’s not uncommon to have something broken.

The gate usually opens 1 to 2 hours prior to show time. Therefore, you may be there any time before. However, if you are required to redeem or collect your concert tickets on the day, you are advised to be at the venue earlier as there may be queue for ticket collection. Upon your entry into an event, you and your belongings may be subject to search.